Orders and delivery
For an active order, contact the restaurant first using the details shown on the order screen. The restaurant controls preparation, courier assignment, timing and fulfilment.
Servio delivery support
Find clear help for sign-in, location, orders, payments and your account data.
Online payments
Do not submit another payment while its state is still pending. Return to the order and retry only when the app offers that action. Confirmed payment state comes from the payment provider.
Location and privacy
You can use phone location only while the app is open, or choose an address manually. Servio delivery does not request background location.
Sign-in and devices
Use the same Google account as in the Servio Guest experience. Open Account → Signed-in devices to revoke a session you no longer recognize.
Export and delete your data
You can request an export or deletion directly in the app. Deletion requires reconfirming the same Google account.
- Open Account.
- Choose Data and privacy.
- For an export, choose Request export. For deletion, choose Reconfirm and delete.
Cannot access the app?
Send the request from the Google account email used with Servio delivery. Include only your request and account email; never send passwords, codes, delivery PINs or card details.
privacy@servio.appThe global Servio account and sessions are deleted or anonymized through the privacy workflow. Some fiscal, payment and order records held by the restaurant may be retained or anonymized to meet legal obligations.
Still need help?
Email us with the restaurant, the first 8 characters of the order number and what happened. Do not include sensitive payment information.