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Own delivery, without marketplace commissions

Your delivery operation, from checkout to the customer’s door.

Take direct orders, dispatch couriers, follow every active route and keep guests updated from one live Servio workflow.

Book a delivery demo See how it works
0%
Servio sales commission
Unlimited
own-delivery orders in Complete
1 live flow
for guests, dispatch and couriers
app.servio.co/delivery
S
Servio Delivery
Main location
Live
Servio Delivery
Dispatch
ROENOwner
Unassigned orders 5
#1027 · Ioana PopaToday
Piața Unirii 1, Bucharest
27,00 lei · Cash on delivery
Assign courier
#1026 · Andrei IonescuToday
Calea Victoriei 120, Bucharest
35,00 lei · Paid online
Assign courier
#1025 · Maria DobreToday
Bulevardul Decebal 45, Bucharest
42,00 lei · Paid online
Assign courier
See all orders
Active routes 3
12V© OpenStreetMap contributors
Courier Andrei2 stops leftCourier Maria1 stop leftCourier Vlad3 stops left
Next stop
AN
Courier Andrei
En route
Order #1018
Ioana Popa
Strada Academiei 12, Bucharest
2 km · 7 min
Open route ↗
✓Piața Universității 10Delivered · 11:05
2Strada Academiei 12Next stop
3Calea Victoriei 120Waiting
Couriers
AN
Andrei
En route
MA
Maria
En route
VL
Vlad
En route
BO
Bogdan
Offline
See all couriers
12:344G  ▮▮▮  86%
‹
Active run
2 stops · GPS live
1V© OpenStreetMap
Next stop · 1 of 2
Mara Pop
Str. Popa Nan 8
Apartment 12 · Intercom 24
14:00–14:20Paid online
CallNavigate
I reached the customer →
HostFloorOrdersDelivery

Keep the margin.
Keep the guest relationship.

Sell at your own prices, build a direct relationship with every guest and keep more of every order. Servio charges no sales commission on your own-delivery orders.

Card processing, maps, messaging and other third-party services may have their own charges. The Complete subscription is billed separately.
How it works

One order. Four connected moments.

Checkout, kitchen, dispatch and courier execution share the same order state from the first address check to delivery confirmation.

01

The guest checks out directly

Servio validates the address, delivery zone, fee, minimum order, available interval and payment method before the order is placed.

02

The order reaches kitchen and dispatch

The restaurant prepares the order while dispatch sees it in the unassigned queue and selects the right courier or route.

03

The courier follows one clear flow

Pickup, navigation, customer contact, payment state, delivery PIN and exceptions stay together in the Staff app.

04

Everyone sees the same order state

Guests receive the timeline and active-leg tracking while the restaurant sees route progress, delivery confirmation and failed attempts.

Live dispatch in Admin

See every order, route and courier in one workspace.

From the unassigned queue to the final stop, dispatch stays close to the live operation without juggling calls, paper or a separate routing tool.

Real routes, useful ETAs and GPS freshness

Build ordered multi-stop runs, see the courier's latest position and understand whether the location signal is current before making the next decision.

12V© OpenStreetMap contributors

Orders and courier assignment

Unassigned orders, available couriers and active runs are visible in one place, with clear assignment and route actions.

Zones, schedules and capacity

Control eligibility, fees, minimums, opening hours, closures, delivery intervals and the number of orders each window can hold.

Payment and exception states

See cash or online-card status and keep failed attempts, retry, return and completion in an auditable order history.

Live updates with a resilient fallback

Restaurant, dispatch and courier screens update live, with polling recovery when a temporary connection interrupts the stream.

A clear next action for every courier

Deliver from the Android device your team already owns.

The Staff app keeps the active run, promised interval, customer address, payment state and next action together.

Pickup, navigation, guest contact and delivery actions.
Cash collection and online-payment visibility.
Delivery PIN and controlled completion.
Failed-attempt, retry and return workflow.
Background location and queued recovery after temporary connectivity loss.
Guest delivery experience

A direct delivery experience guests can trust.

The guest sees eligibility, price and progress before uncertainty becomes a support call.

Eligibility before checkout

Address autocomplete checks the delivery zone, fee, minimum order and available interval.

Cash or online card

Offer the payment methods configured for the restaurant and keep their state visible throughout the order.

Timeline and active-leg tracking

Guests see the order timeline, estimated interval and courier location only while their active delivery leg is underway.

Included in Complete

Own delivery is included in Complete.

Run unlimited own-delivery orders with no Servio fee per order, alongside your menu, guest app, kitchen, payments, CRM and restaurant operations.

✓ 0% Servio sales commission
✓ Unlimited own-delivery orders
✓ Admin dispatch and Staff courier flow
✓ Guest checkout and live tracking
Subscription billing remains separate. Payment, messaging, map, carrier or other third-party costs may apply.
Setup and readiness

Configure the operation once. Run it live from Servio.

Delivery zones, fees and minimum order
Opening hours, intervals and capacity
Cash and online-card methods
Courier permissions and availability
Maps, route and location setup
A live test order from checkout to delivery
Delivery FAQ

Before your first route goes live.

Clear answers about commissions, payments, hardware and the difference between own delivery and marketplace integrations.

Does Servio charge commission on own-delivery orders?
No. Servio charges 0% sales commission on your own-delivery orders. The Complete subscription is billed separately, and third-party services such as card processing, maps or messaging may have their own charges.
Is Servio Delivery the same as Wolt, Glovo and Bolt integrations?
No. Servio Delivery runs the restaurant's direct delivery channel and courier operation. The Integrations page covers marketplace orders that arrive from Wolt, Glovo and Bolt.
Which payment methods can guests use?
The current own-delivery workflow supports cash on delivery and online card payments, depending on the restaurant's configuration.
Do couriers need dedicated hardware?
No. Couriers can use the Android phones or tablets the team already owns. Admin dispatch runs in a modern web browser.
Can guests track their delivery?
Yes. Guests see the order timeline, delivery interval and the courier's location while their active delivery leg is underway.
What happens when a delivery attempt fails?
The courier can record the failed attempt and follow the controlled retry or return workflow. Dispatch sees the same state and the order keeps an auditable history.
Is own delivery included in Complete?
Yes. Complete includes unlimited own-delivery orders with no Servio fee per order, alongside the rest of the restaurant platform.
Are there third-party costs?
There may be. Card processing, maps, SMS or other providers can charge their own fees. These are separate from Servio's subscription and 0% sales-commission policy.

Put your own delivery channel live with Servio.

In a 20-minute walkthrough, see direct checkout, Admin dispatch and the Staff courier workflow using a real delivery scenario.

Book a delivery demo
Delivery readinessReady
1
Direct checkout
Zones · fees · payment
✓
2
Admin dispatch
Orders · routes · couriers
✓
3
Staff courier app
Pickup · route · delivery PIN
✓

The AI-powered platform for menus, ordering, kitchen and guests — one system for the whole restaurant.

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